24/7 monitoring, helpdesk, and administration for the systems your business runs on - so your team stops firefighting IT and starts using it.
Advatech Managed IT Services covers the full operational surface of your technology estate: servers, endpoints, networks, identity, and the cloud platforms that hold it all together. We monitor, patch, support, and administer it continuously, under a defined SLA.
This isn't a break-fix contract. It's a standing technology function - the same coverage an in-house IT department would provide, delivered by a team that already runs this for organizations across East Africa and beyond.
Continuous automated monitoring of servers, endpoints, and network health, with alerting before issues become outages.
A staffed helpdesk for day-to-day user issues, ticketed, tracked, and resolved against a defined response SLA.
Field engineers dispatched for hardware issues, installations, and work that can't be resolved remotely.
Centralized management of laptops, desktops, and mobile devices - configuration, compliance, and security posture.
A live inventory of every device and license in your estate, so nothing goes untracked or unsupported.
Scheduled OS and application patching across your fleet, tested before rollout to avoid breaking production workflows.
Server and desktop administration across Windows Server and Windows client environments.
Administration and hardening of Linux servers running your production workloads.
Ongoing management of switches, routers, firewalls, and wireless infrastructure.
Tenant administration, licensing, mail flow, and security configuration for Microsoft 365.
Admin console management, user provisioning, and security configuration for Google Workspace.
Daily verification that backup jobs actually completed - not just that they were scheduled.
Structured onboarding and offboarding: accounts, access, and equipment ready on day one, revoked on the last day.
Procurement, deployment, refresh planning, and secure decommissioning of hardware.
Fleet-wide printer support, from driver issues to consumables and maintenance contracts.
Scheduled maintenance windows, firmware updates, and capacity checks on physical and virtual servers.
Periodic audits of your environment against security and performance best practice, with a prioritized findings report.
Every ticket is tracked against a published response and resolution SLA, with reporting you can hold us to.
We audit your current environment - infrastructure, endpoints, network, and existing support arrangements.
Monitoring agents deployed, asset inventory built, documentation transferred, SLA agreed and signed.
First 30-60 days focus on closing gaps found in assessment - patching backlog, backup verification, access cleanup.
Ongoing monitoring, helpdesk, patching, and administration under the agreed SLA, with monthly reporting.
Core coverage for small teams
Businesses that need reliable monitoring and helpdesk without a full-time IT hire.
Full operational coverage
Growing organizations running multiple sites, servers, or a hybrid cloud footprint.
Outsourced IT department
Organizations that want Advatech to run IT operations end-to-end, with dedicated resources.
Both models work. Some clients use us as their entire IT function; others keep an internal lead and use us for coverage, overflow, and specialist administration (Linux, network, cloud) their team doesn't have in-house.
Essential covers monitoring and business-hours helpdesk. Professional adds 24/7 helpdesk, onsite support, and endpoint management. Enterprise adds a dedicated account engineer and a custom SLA for organizations that want us running IT end-to-end.
Response times are defined in your SLA and vary by tier and severity - critical issues get the fastest guaranteed response, published and tracked monthly.
Yes. Most of our Managed IT clients run hybrid environments - on-prem servers alongside Microsoft 365 or Google Workspace and one or more cloud platforms.
Both - we can procure and deploy new hardware as part of device lifecycle management, or manage your existing fleet as-is.